These videos can be found at youtube.com/heatredefined. Simply click on your stove's model number in the Playlist!
NOTE: If you cannot find what you're looking for here, call or click here to email Technical Support . PLEASE provide the 1) Model Number 2) Serial Number 3) Manufacture Date 4) Date of Purchase of your stove AND your 1) Name 2) Phone Number 3) State you live in, so that we may find your registration in our system and better assist you. Thank you! We will respond asap.
*If you're calling in fall or winter months- Please click here before calling Technical Support, for an important message for calls during the Busy Season.
*PLEASE NOTE: Tech. Support hours are 8:00 am - 5:00 pm EST, Monday - Friday. (800) 245-6489."I just want to thank your service tech M. for helping me get my stove working again. Thank you also for the fact that, even though my stove is sixteen years old, whenever I have a problem there is always someone to help me. I cannot think of any other company that does that. You people are GREAT. Thanks again, J.G."
Stay in touch with us!
You may be aware of our 40+year tradition of providing excellent wood stoves, pellet stoves, pellet grills (and now – fire pits and lifestyle products), or you may simply be interested in learning more about us.
Either way, we’d love to keep in touch
England's Stove Works, Inc.
589 S Five Forks Rd
Monroe, VA 24574
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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of England's Stove Works, Inc.. The collective work includes works that are licensed to England's Stove Works, Inc. Copyright 2018, England's Stove Works, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with England's Stove Works, Inc. or purchasing England's Stove Works, Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with England's Stove Works, Inc. or to purchase England's Stove Works, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by England's Stove Works, Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
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Stoves, Grills, Accessories, Parts and Other Products: Please see your product's Owner's Manual for the Warranty Statement for that particular product.
For the web site, including downloads, etc.: This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, England's Stove Works, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. England's Stove Works, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. England's Stove Works, Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
England's Stove Works, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if England's Stove Works, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a England's Stove Works, Inc. product is mistakenly listed at an incorrect price, England's Stove Works, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. England's Stove Works, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, England's Stove Works, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by England's Stove Works, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
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Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a England's Stove Works, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
England's Stove Works, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, England's Stove Works, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, England's Stove Works, Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to England's Stove Works, Inc. in its sole discretion.
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